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  /  Terms of Sale

TERMS OF SALE

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply products to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Mumma’s Little Cub a sole trader established in England and Wales.
    • How to contact us. You can contact us email at shop@mummaslittlecub.co.uk.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
  4. Our products
    • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    • Colours may vary slightly across our products but we will do our best to ensure this does not happen.
  • Product packaging may vary. The packaging of your order may vary from that shown in images on our website or social media.
  1. Providing the products
    • Delivery costs. The costs of delivery will be as displayed to you on our website.
    • When we will provide your order. During the order process we will let you know when we will provide your order to you. We will deliver your order to you as soon as reasonably possible and in any event within 14 days after the day on which we accept your order.
    • We are not responsible for delays outside our control. If our supply of your order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for your order.
    • If you are not at home when your order is delivered. It is your responsibility to arrange redelivery with the courier. If your order is then returned to us due to failed delivery, we will refund your order cost but will be unable to refund the delivery cost.
    • Correct address. We will send out your order to the address provided to us. We accept no responsibility for your order being delivered to an incorrect address if this has been provided by you.
    • When you become responsible for the goods. A product which is goods will be your responsibility from the moment our courier confirms the products have been delivered to the address provided by you. We do not take any responsibility for a lost parcel if the courier has confirmed delivery by way of signature or photograph.
    • When you own goods. You own a product which is goods once we have received payment in full.
  2. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10; or
      • If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, provided the products are still within their original packaging, but this may be subject to deductions, and you will have to pay the costs of return of any goods.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days provided these products are still in their original packaging and receive a refund. These rights are under the Consumer Contracts Regulations 2013.
  3. How to end the contract with us
    • Tell us you want to end the contract. To end the contract with us, please let us know by emailing us.
    • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 121 Loverock Road, Reading RG30 1DZ. or (if they are not suitable for posting) allow us to collect them from you. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of receiving the products.
    • How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price.
    • When your refund will be made. We will make any refunds due to you as soon as possible.
      • If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 2.
      • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
  1. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us y email shop@mummaslittlecub.co.uk .

  1. Your rights in respect of defective products
    • If you are a consumer we are under a legal duty to supply products that are in conformity with this contract.
    • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. You must pay the costs of postage.
  2. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by us for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
  3. How we may use your personal information
    • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
  4. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.